Policies

Shipping Policy

ElevateRx Medical Aesthetics ships from our headquarters in Ottawa, Ontario, Canada.  Please note that every effort is made to meet or exceed the listed delivery standards, however there are times when our delivery partners have unavoidable delays.  If the date you need to receive a product by is very important (such as a birthday, leaving for vacation, etc.), please call or email us beforehand and we'll make sure we expedite as much as possible!

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Returns Policy

We will gladly accept returns of unopened and undamaged products within 15 days of purchase.

Please note the following terms for product returns:

1. All products must be in the original, unopened packaging. Items that have been opened, used, or damaged cannot be returned for hygienic reasons.

2. The return must be initiated within 15 days from the purchase date.

3. The customer is responsible for all return shipping and/or customs charges. If you prefer, you may return items directly to our location in Ottawa, Ontario, Canada. Please contact us to arrange this.

4. Original shipping charges are non-refundable.

5. All returned items will be inspected before a refund is processed.

6. Once the return has been processed, a refund will be applied to your original method of payment.

To Initiate a Return

Please reach out via email or telephone to begin the return process. Provide your order number and the reason for the return. Once we have confirmed your return request, we will provide instructions on how to return your item(s).

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Please consider using a trackable shipping service when returning items. We cannot guarantee that we will receive your returned item if it is not trackable.

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