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Shipping & Returns

Shipping Policy

ElevateRx Medical Aesthetics ships from our headquarters in Ottawa, Ontario, Canada.  Please note that every effort is made to meet or exceed the listed delivery standards, however there are times when our delivery partners have unavoidable delays.  If the date you need to receive a product by is very important (such as a birthday, leaving for vacation, etc.), please call or email us beforehand and we'll make sure we expedite as much as possible!

Returns Policy

We will gladly accept returns of unopened and undamaged products within 15 days of purchase.

Please note the following terms for product returns:

  1. All products must be in the original, unopened packaging. Items that have been opened, used, or damaged cannot be returned for hygienic reasons.

  2. The return must be initiated within 15 days from the purchase date.

  3. The customer is responsible for all return shipping and/or customs charges. If you prefer, you may return items directly to our location in Ottawa, Ontario, Canada. Please contact us to arrange this.

  4. Original shipping charges are non-refundable.

  5. All returned items will be inspected before a refund is processed.

  6. Once the return has been processed, a refund will be applied to your original method of payment.


To Initiate a Return

Please reach out via email or telephone to begin the return process. Provide your order number and the reason for the return. Once we have confirmed your return request, we will provide instructions on how to return your item(s).

Please consider using a trackable shipping service when returning items. We cannot guarantee that we will receive your returned item if it is not trackable.

Privacy Policy

ElevateRx Medical Aesthetics is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

Collection of Personal Information

We may collect personally identifiable information such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner.


Personal Health Information

We acknowledge that you may voluntarily provide personal health information through email, forms, or other communications. Please refrain from submitting sensitive health information as our website and email is not connected to our secure electronic health records system and is not restricted to your medical practitioner.

Cookies/Tracking Technology

Our website may use cookies and tracking technology to collect non-personal information such as browser type, operating system, tracking the number of visitors, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology.

Distribution of Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Website Usage Terms & Conditions

The use of the ElevateRx Medical Aesthetics website is governed by the following terms and conditions.


Acceptance of Terms

By using our website, you agree to the terms and conditions set out in this policy. If you do not agree to these terms, please do not use our site.


Changes to Terms
We reserve the right to change, modify, add, or remove portions of these terms at any time. Please check these terms regularly to ensure you are aware of any changes.

Ownership of Content

All material on this site, including (but not limited to) logos and text, is the property of ElevateRx Medical Aesthetics and is protected by copyright laws. You may not use, reproduce, or distribute any of these materials without explicit permission from ElevateRx Medical Aesthetics.

Disclaimer of Warranties

The content, information, and services provided or promoted through this site are provided on an "as is" basis. ElevateRx Medical Aesthetics does not make any warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Limitations of Liability

In no event shall ElevateRx Medical Aesthetics or its suppliers be liable for any damages arising out of the use or inability to use the materials on ElevateRx Medical Aesthetics' website.

By using our website, you consent to our privacy policy and terms & conditions.

For any questions regarding our Privacy Policy or Terms and Conditions, please contact us.

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